Terms and Conditions

Hamper Products

Sometimes products will not be available from suppliers thanks to Covid19, the weather or some new disaster. We will do our best to include what we say we will in the hamper, but there may be times when we have to substitute the out of stock product with another similar product.

Payments

At Maleny Hamper Co we use Square.

To keep customers’ data safe from hackers, credit and debit card issuers require Australian businesses to follow a series of security guidelines called PCI compliance (Payment Card Industry Data Security Standard). Square products are compliant.

We feel confident that your transaction data is safe with Square.

Square works with any Australian-issued and most international chip cards or swipe cards with a Visa, Mastercard, American Express logo, as well as bank-issued EFTPOS cards. Square also supports mobile wallets, such as Apple Pay, Google Pay and Samsung Pay.

Returns

Deliveries Returned to Us

Occasionally a hamper will be returned to us for one of the following reasons:
a card was left but there was no response from the recipient to arrange re-delivery
a card was left but the recipient did not pick the package up from the post office or newsagent
the recipient is not known at that address or has moved
address details are incorrect or insufficient
the recipient was in a hospital or hotel and has been discharged or checked out
If a parcel has an incorrect address, our couriers are unable to call the recipient to verify, and instead, the parcel will be returned to us
Hampers cannot be re-directed while in transit and will need to be returned to us before being sent to the new/correct address
We will inform you via email within one week of the hamper being returned to us
An applicable re-delivery or returns fee will be passed on to you to facilitate the return or delivery of the hamper to the same or an alternative address
Due to the perishable nature of our hampers, orders returned to us for any of the reasons mentioned above cannot be cancelled and refunded

Returns, Cancellations and Refunds
If you have any queries or concerns with the hamper(s) you have sent or received, please call Simon on 0429 800 980 or email gift@malenyhamperco.com.
In the event that your hamper or its contents arrive damaged or faulty, we will happily replace, exchange or issue a credit depending on the extent of the damage.
We will require photos so that we can better understand the extent of the damage or issues with the product.
We will not be able to replace, exchange or issue a credit for any product that has been dispatched for more than 30 days.
Please note that refunds will be credited back to the original credit card used.
Orders cannot be cancelled once they have been prepared and are with our couriers for delivery

Privacy

This privacy policy sets out how Maleny Hamper Co uses and protects any information that you give Maleny Hamper Co when you use this website.

Maleny Hamper Co is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Maleny Hamper Co may change this policy from time to time by updating this page. changes.

What we collect
We may collect the following information:
Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at gift@malenyhamperco.com . We will promptly correct any information found to be incorrect.